Privacy Policy

Your privacy is important to us

1. Introduction

Last Updated: June 13, 2026

Plumbing Innovators Industrial, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Contact Information

If you have questions about this Privacy Policy, please contact us:

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote
  • Schedule a service appointment
  • Communicate with us via phone, email, or other channels

This information may include:

  • Name (first and last name)
  • Email address
  • Phone number
  • Mailing or service address
  • Company name (if applicable)
  • Project or service details

2.2 Service Inquiry Details

When you request a quote or schedule service, we may collect information about:

  • Type of plumbing service needed
  • Project description and requirements
  • Property details relevant to the service
  • Preferred scheduling dates and times

2.3 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website address
  • Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Respond to Inquiries: To answer your questions and provide customer support
  • Provide Quotes: To prepare and deliver service estimates
  • Deliver Services: To schedule and perform plumbing services
  • Communication: To send updates about your service requests and appointments
  • Improve Our Website: To analyze usage patterns and enhance user experience
  • Service Improvement: To evaluate and improve our plumbing services
  • Legal Compliance: To comply with applicable laws and regulations

4. Who Has Access to Your Data

We do not sell, trade, or rent your personal information to third parties. Access to your data is limited as follows:

4.1 Our Employees

Our employees may access your information on a need-to-know basis to:

  • Process service requests
  • Provide customer support
  • Perform plumbing services
  • Handle billing and scheduling

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

  • FormSubmit: Processes our contact form submissions
  • Web Hosting Provider: Hosts our website and may have access to server logs
  • Email Services: May be used for communication purposes

These providers are contractually obligated to protect your information and use it only for the purposes we authorize.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

  • Protect our legal rights
  • Prevent fraud or illegal activities
  • Ensure safety of our personnel or others

5. Third-Party Services

Our website uses the following third-party services:

5.1 FormSubmit

We use FormSubmit to process contact form submissions. When you submit a form, your information is transmitted to FormSubmit's servers for email delivery to our team.

FormSubmit Privacy Policy: https://formsubmit.co/privacy

5.2 Google Maps

We may embed Google Maps on our website to display our location. Google may collect information about your device and location when you interact with the map.

Google Privacy Policy: https://policies.google.com/privacy

5.3 Analytics

We may use analytics services to understand how visitors use our website. These services may collect anonymous data about your browsing behavior.

5.4 External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure server infrastructure
  • Encrypted data transmission (HTTPS)
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and respond to your inquiries
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

The retention period depends on the type of information and the purpose for which it was collected. Service-related records may be retained for several years to comply with warranty and regulatory requirements.

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Correct

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.4 Right to Object

You have the right to object to processing of your personal information in certain circumstances.

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us:

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about how we use cookies and your choices regarding cookies, please see our Cookie Policy.

You can manage your cookie preferences through our cookie banner or your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will post the revised policy on our website
  • For significant changes, we may provide additional notice through our website or email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Privacy Inquiries